Date: 23 January 2019
22 February 2019 (184 days ago)
DISTRICT UTTLESFORD DISTRICT COUNCIL Customer Service Advisor (Career Grade) Salary Career Grade 4-5 £21,074 - £26,470 per annum Starting salary £21,074 Are you looking to kick start your career? Are you a school, college or university leaver? Are you looking to return to work? Are you looking for a new challenge and find a new place to work? Whatever your current circumstances, you could be the next member of Uttlesford District Council's Customer Service Team. Uttlesford is a thriving predominantly rural District in north-west Essex equal in size to half of Greater London, with international air (Stansted Airport), road and rail networks. With both new development and an historic and rural environment it offers the best quality of life in England and Wales. We are looking for a Customer Service Advisor on a full time basis (37 hours) based on office opening hours 8.30am to 5.00pm The postholder will be part of the Customer Service Team primarily based at our main council offices in Saffron Walden, where we ensure as many enquiries as possible are resolved at the first point of contact to maximise customer satisfaction. Enquiries will be dealt with via the telephone and face-to-face giving advice and assistance on the whole range of District Council services as well as County, Parish, and the local community and other partner organisations. Enquiries will be dealt with by using various systems. We are looking for a good communicator at all levels including telephone, face-to-face and written, who is patient and cheerful and able to work under pressure. Ideally, the candidates will have extensive computer experience (although training will be given). The ability to provide an excellent service to all customers contacting the Council in accordance with the Council's Customer Charter and ensures that a positive image of the Council is conveyed to all customers. The postholder may be expected at times to work at any of the Customer Service Centres at Saffron Walden, Great Dunmow and Thaxted, so there is a need for the post holder to be flexible. A full clean driving licence is essential along with the ability to travel to these areas, often at short notice For an informal discussion regarding this post please contact either Jill or Alison, Customer Services Supervisors on 01799 510575 or 510300. If you are interested in this post, please apply via our online recruitment link which is available on our website www.uttlesford.gov.uk/jobs. The closing date for completed applications is Sunday 3rd February 2019. Interviews will be held wic 11th February 2019. CVs will not be accepted We positively welcome applicants from all sections of the community.